Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
At Ayunature, we take pride in offering high-quality Ayurvedic hair care products. Customer satisfaction is very important to us. This Refund & Return Policy explains how returns, replacements, and refunds are handled.
1. Eligibility for Returns
We accept returns or replacements only in the following cases:
- You receive a wrong product.
- You receive a damaged or defective product.
- The product is expired at the time of delivery.
📌 Note: For hygiene and safety reasons, we cannot accept returns if the product has been opened, used, or tampered with.
2. Timeframe for Return Requests
- You must raise a return request within 7 days of receiving your order.
- Any requests made after 7 days will not be eligible.
3. Process for Returns & Replacements
- Contact us via phone (+91 90382 75307)with your order details and reason for return.
- Provide photos/videos of the damaged or incorrect product (if applicable).
- Once approved, we will arrange for a pickup or request you to courier the product back.
- After receiving and inspecting the returned product, we will issue a replacement or refund as per your preference.
4. Refunds
- Refunds will be processed to your original payment method (credit card, debit card, UPI, net banking, etc.) within 7–10 business days after product verification.
5. Non-Returnable/Non-Refundable Items
- Opened or used products.
- Products damaged due to misuse, negligence, or improper handling by the customer.
- Free samples, trial packs, or promotional items.
6. Order Cancellations
- Orders can be cancelled before shipping for a full refund.
- Once the order is shipped, cancellation is not possible, but you may request a return as per policy.
7. Contact Us
For any refund or return-related queries, please reach out to us:
📞 +91 90382 75307
